TERMS

TERMS OF SERVICE

TERMS OF SERVICE

COMPANY NAME: The Technology Shop LTD

TRADING NAMES: Unit Computers, The Technology Shop, System Tech Support, System Web Hosting


These terms govern the provision of any computer support services (“Services”) provided by The Technology Shop LTD to you as a client/customer.


The Technology Shop LTD provides you with access to and use of the services subject to your compliance with these terms. The Technology Shop LTD reserves the right to refuse to provide the services to anyone at any time without notice for any reason. You represent and warrant to us that you are at least 18 years old and have the right, capacity and authorization necessary to legally bind yourself to these terms.


AUTHORIZATION OF ACCESS

You acknowledge that by your use of any of our services that you authorize access and control of your device(s) and that a third-party service provider may be required to complete a service.


QUOTATIONS

All quotations given by us is given as a guide based on limited information and intended to give an estimate on the price and not an assurance that the product or service will be sold at that price. 


LEGAL RIGHTS

The client is the legal owner or authorized representative of the legal owner of the device and all data and components contained within. You must be the owner, or have their permission, for us to work on your device.


ABANDONED GOODS

Any item which is not collected within 60 days (without prior arrangement) by the customer will be deemed as the property of The Technology Shop LTD and shall be disposed of accordingly with every effort made to erase private data if applicable. In some situations, we reserve the right to resell the goods to reclaim any costs incurred. You agree to hold The Technology Shop LTD harmless for any damage or claim for the abandoned property.


ONSITE & REMOTE SERVICES

You agree to provide full access to your device, peripherals and/or software that are to be serviced and that power, network connectivity and a safe working environment is provided along with full co-operation and physical access to your device to perform services. If we are onsite then there must be a person of at least 18 years of age present the entire period that services are being provided.


SOFTWARE INSTALLATION

The Technology Shop LTD may need to download and/or run software on your device to help diagnose and resolve issues. You agree that we may use software from third parties and accept any applicable license agreements on your behalf.


BACKUP SERVICES & POTENTIAL DATA LOSS

We make all reasonable efforts to safeguard the data stored on your device, but you understand and agree that prior to allowing us access to your device, that it is your responsibility to have backed up all data. You acknowledge and agree that The Technology Shop LTD and/or its third-party service providers are not be responsible under any circumstances for any loss, alteration, or corruption of any data. If you do not have a backup of your data, we can provide you with our data backup service at an additional cost. However, we cannot guarantee the integrity of the data when backing up.


CLIENT CONFIDENTIALITY

The Technology Shop LTD agrees not to disclose all data supplied with, stored on, or recovered from client's device except to employees or third-party service providers except by law.


OUR NO FIX, NO FEE POLICY

If we have found the solution to the problem with the device as it was delivered to us and the client does not wish to continue with the repair, then a minimum fee of £25 is still due before the device can be returned. This fee is relative to the hour/s our technician has spent finding the issue and sourcing software and/or hardware to fix the device.


OUR WARRANTIES

The Technology Shop LTD offers the following warranty periods. All warranties are to be considered “return to base”.


6 MONTHS - All labour and repair parts used are covered by a 6-month warranty. If the same problem re-occurs within 3 months of the original repair completion date (invoice date) we will only charge for any additional parts that may be required. This excludes faults caused by liquid or physical damage, software, viruses and end user errors.


12 MONTHS - On all used/new hardware, please note that any repair work carried out may have to be carried out through the original manufacturers/suppliers’ warranty processes.


WARRANTY REPAIRS

Every warranty repair is treated as a priority and subject to parts availability. In some cases, repairs can take a significant length of time. If a device fails twice to a level where it is not fit for purpose due to no fault/misuse of the end user, then a full refund will be become available as an option to you, our customer.


WARRANTY EXCLUSIONS

Warranties do not cover loss or damage due to negligence, misuse, accidents, liquid damage, theft, flood, fire, earthquakes, electrical storms or any other act of God, war related events, failure of a device due to not being serviced adequately, or failure from “fair wear and tear”.


Warranty on any hardware will be voided if any sticker placed on the item has been removed, broken or tampered with.


No Warranty is provided with any software such as operating systems or liquid damaged devices.


OUR PAYMENT TERMS

All purchases must be paid in full upon completion. If any amount remains outstanding 14 days after invoice date, we reserve the right to charge a 5% penalty charge for each week. If debt collection proves necessary, the client agrees to pay all fees incurred by that process.

Please note we allow up to 28 days for us to deliver any product or service before any compensation or refund is permitted.


REFUNDS & UNWANTED GOODS POLICY

You can cancel a purchase up to 14 days of delivery date, you must then return the purchase to our premises within 28 days of delivery date. All goods must be returned in the exact condition they were sold, e.g. sealed in box, all bundled items must be returned together, if a good is returned unsealed or clearly used then we reserve the right to charge a 25% restocking fee or deny the return. The purchaser accepts they must pay all return postage costs on non-faulty goods. All consumable items, printer cartridges, services, software and bespoke items – unless found to be faulty are not eligible for refund or return as unwanted goods.


All refunds are by credit note only. Full cash/card refunds are only available if the product has been found to be faulty or was purchased online/phone and returned as cancelled purchase (please see above).


LIMITED LIABILITY

You agree that The Technology Shop LTD will be only liable in any way for damage, loss of data, revenue or profits, including due to any negligence on its part, to be limited to the price paid for the service.


You agree that The Technology Shop LTD is not liable for any claims regarding the physical functioning of any device or the condition or existence of data before, during or after any service.


The client and The Technology Shop LTD agree that the sole and exclusive remedy for unsatisfactory work shall be, at The Technology Shop LTD’s option. Both parties acknowledge that the price of The Technology Shop LTD’s services would be much greater if The Technology Shop LTD undertook more extensive liability.


PRIVACY POLICY

PRIVACY POLICY

COMPANY NAME: The Technology Shop LTD

TRADING NAMES: The Technology Shop, The Technology Shop, System Tech Support, System Web Hosting

DATA OFFICER: Mr William le Gros CONTACTABLE AT: 18 Union Road, EX17 3AW


The Technology Shop LTD respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you. It applies to information we collect in relation to:

- Customers of our website, services and products.

- Employees/representatives of organisations who use our services or supply us with services or products.

- People who contact us via any medium.


The Technology Shop LTD is the controller and responsible for your personal data (collectively referred to as "The Technology Shop", "we", "us" or "our" in this privacy policy). If you have any questions about this privacy policy, including any requests to exercise your legal rights then please contact the data officer.


DATA COLLECTION

We may collect, use, store and transfer different kinds of personal data. We will only use your personal data for the purposes for which we collected it and never sell your information to third parties.


We store your first name, last name, address, email and telephone numbers for tracking your use of our services and/or purchases and their relevant warranties. If you are a business customer we might also hold additional contact details for relevant purposes, e.g. contact details of management and/or employees. We also store your marketing and communications preferences, e.g. if you have opted in to receive our newsletter. We also store financial and transaction data to confirm and track payments that have been made.


We may also store profile data such as your username and passwords for the purposes of providing a quality and personal service with minimal disruption in an encrypted form.

Some of our services may require us to store additional personal data, e.g. after data recovery including that of a minor (we class as anyone below 18 years old). This data is erased a minimum of 7 days to a maximum of 3 months after fulfilling the purpose of its collection.


Some of our services may require us to store identifying personal data, e.g. for a customer purchase such as a driver’s licence or utility bill. This data is held .


We may need to collect personal data by law or under our terms of service. If you fail to provide that data when requested, we may not be able to perform the contract. In this situation, we may have to cancel a product or service you have with us in which charges may already be due.


METHODS OF DATA COLLECTION

We use different methods to collect data from and about you which are listed below:


DIRECT INTERACTIONS: You may give us personal data by corresponding with us in any form. This includes data provided when you request or use a product or service, create an account on our websites, subscribe to a service, enter a competition, promotion or survey, give us feedback and so on.


AUTOMATED TECHNOLOGIES OR INTERACTIONS: As you interact with our websites, we may collect data about your device and browsing patterns. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy on each of our websites for further details.


THIRD PARTIES: We may receive personal data about you from various third parties such as analytical providers (such as Google) and information providers (such as Facebook).


USE OF YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly we will use your personal data in the following circumstances: 

- To perform a service or purchase you have requested from us.

- To comply with a legal or regulatory obligation.

- To send you marketing (which you have opted into) or request feedback on provided services.


OPTING OUT

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.


COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy on each of our websites.


DISCLOSURES OF YOUR PERSONAL DATA

You acknowledge and consent that we may share your personal data with third parties for the purposes of providing services to you. Our service providers who act as processors (but may be controllers themselves) may be based inside and/or outside of the EEA who provide us with IT, administration, logistics, web hosting, email, phone, payment processing, accounting, analytical, suppliers and/or insurance services. 


DATA SECURITY

We have put in place security measures to prevent your personal data from being compromised in any way. With limits on access to your personal data to employees and other third parties as to be “only when required”. All processed personal data is only on instruction and they are subject to a duty of confidentiality.


We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


DATA RETENTION

We will retain your personal data (except that of a minor) indefinitely to fulfil the purposes we collected it for, including but not limited to the purposes of satisfying any legal, accounting, or reporting requirements. 


By law we must keep basic information about our customers including Contact, Identity, Financial and Transaction Data for at least six years after they cease being customers for tax purposes.


YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to exercise the following actions on your personal data with us:

- Request Access, Correction, Transfer or Erasure of your personal data (except where we legally must keep records)

- Object or Restrict processing of your data (feel it impacts on your fundamental rights and freedoms)

- Withdraw consent at any time (we may not be able to provide certain products or services to you)


If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to exercise any of your rights. However, we may charge a reasonable fee at our hourly rate if your request is unfounded, repetitive or excessive. We may refuse to comply with your request in these circumstances. Please note that we will require specific identifying information from you to confirm your identity and right to carry out any action as a security measure to ensure data is not disclosed to anyone who has no right to receive it. We try to respond to all legitimate requests within 28 days, occasionally it may take us longer.


COMPLAINTS

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO). However, we would appreciate the chance to handle your concerns first.


CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

We reserve the right to update this privacy notice at any time. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


THIRD-PARTY LINKS

Our communication and websites may include links to third-party content. By clicking on those links or enabling those connections you may allow third parties to collect or share data about you. We do not control these third-party providers and are not responsible for their privacy statements. When you leave our website or communication, we encourage you to read their privacy policy on visiting.


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